You heard Sayyid Akhtar Rizvi correct,
1- It is haram to clean shave. It is 'Ihtiyate Wajib', that means you can 'rujoo' to another Marja on this mas'alah, but there is no Marja that allows to clean shave.
2- Under no circumstances. To obtain permission for a specific condition you must call the office and inquire further. (Ref: Tawzihul Masail Jame, mas'alah no 2251).
3- That when one meets another, he should be able to say that this man has a beard.